Reference

What You Agree To When You Use goldsbeat

These terms set out how your goldsbeat account works — what we allow, what we ask of you, and how disputes get handled.

Account rulesPayment conditionsEligible regions onlyBangladesh-focused servicebKash, Nagad, Rocket
goldsbeat What You Agree To When You Use goldsbeat
HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

These terms exist to protect both sides. Here is how we act on them day to day — not just what we say we do, but the actual processes behind your account.

Account Verification We verify identity before processing any significant withdrawal. You will be asked to confirm the bKash or Nagad number linked to your account. This step protects you as much as us — it stops anyone else from pulling funds out.
Data Retention We keep your account records for as long as your account is active and for a defined period after closure. You can request a summary of what we hold by contacting support through the help centre in your dashboard.
Dispute Process Raise a dispute through live chat or email. We log every case, respond with a reference number, and work through it in order. If a transaction via Rocket or Nagad is in question, we pull the payment log and share it with you.
Requesting Changes To update your registered mobile number, linked wallet, or contact details, go to account settings and follow the verification steps shown. Changes to payment details require a re-verification of the new wallet before they go live.
TERMS CONTACT PATHS

Reach Us With Any Terms Question

If something in these terms is unclear or you want to raise a dispute, our support team is the right starting point. You can reach us through live chat on the site, by email, or through the help section inside your account dashboard. We aim to acknowledge every terms-related query and will tell you what documentation we need to resolve it.

Live Chat Open the chat widget from any page on goldsbeat. It connects you directly to a support agent who can pull up your account and address terms questions in real time.
Email Support Send your query to our support address shown in your account dashboard. Include your registered mobile number so we can match your account and respond faster.
Account Help Centre The help section inside your account lists common terms questions, payment rules, and the steps to raise a formal dispute if you need one.

Common Questions About These Terms

These are the questions we actually hear from account holders — answered plainly, without the runaround.

Access depends on your local law and eligible region. We serve users in supported areas, but it is your responsibility to confirm that using goldsbeat is permitted where you are before opening an account.

We will notify you before any material change takes effect. The notification comes via the contact method on your account. Continuing to use your account after the notice period means you accept the new version.

Deposits must come from a wallet registered in your own name. Using another person's bKash, Nagad, or Rocket account violates our payment terms and can result in the deposit being reversed and your account reviewed.

Contact support through live chat or the email address in your dashboard. Give us your account number and the date of the transaction in question. We log all disputes and respond with a reference number within one business day.

We retain account records for a period after closure in line with our data retention policy. You can request details of what we hold by contacting support — we will tell you exactly what is on file and for how long.

No. These terms allow one account per person. If we detect duplicate accounts linked to the same identity or mobile wallet, both accounts may be suspended while we investigate. Contact support if you think there has been an error.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.